FAQ

Question 1

How do I place an order?

Accepted Answer

Right here online. If you don't see the texture, length or color you are looking for, use our "Contact" page to send us a  message, we'll help you find your new vibe.

Question 2

Are there discounts for ordering often.

Accepted Answer

If you plan to order often, become a member and get free delivery as well as be listed as a preferred stylist in metro Atlanta.

Question 3

Do you accept custom orders?

Accepted Answer

Yes! Text us for custom color, custom length, or bundle requests. We'll do our best to accommodate.

Question 4

What payment methods do you accept?

Accepted Answer

Payment details are confirmed at the time of order. Text us to get started.

Question 5

Is same-day service available?

Accepted Answer

Yes — order before 1 PM Monday through Friday for same-day service. Pickup is available after 2 PM and delivery by 6 PM within 35 miles of Atlanta.

Question 6

What happens if I order after 1 PM?

Accepted Answer

Orders placed after 1 PM Monday–Thursday are fulfilled the next business day. Orders placed after 1 PM Friday through Sunday are fulfilled on Monday.

Question 7

Do you offer delivery?

Accepted Answer

Yes, we deliver within 35 miles of Eclipz Hair Salon. Delivery fees are $15 (up to 15 miles), $25 (15.1–25 miles), and $35 (25.1–35 miles). We do not deliver beyond 35 miles.

Question 8

Where do I pick up my order?

Accepted Answer

Pickup is at Eclipz Hair Salon, 239 Walker St SW, Atlanta, GA 30313. Pickup hours are Monday–Friday, 9 AM–1 PM.

Question 9

What lengths are available?

Accepted Answer

All textures are available in 14, 16, 18, 20, and 22 inches.

Question 10

Is this real human hair?

Accepted Answer

Yes. All Feather ATL hair is 100% human hair, crafted for luxury wear and long-term use.

Question 11

Can I dye or heat-style the hair?

Accepted Answer

Text us for specific care and styling guidance for your chosen texture.

Question 12

What is feather-crochet installation?

Accepted Answer

Feather-crochet is a lightweight, natural-looking installation method that protects your natural hair while giving a seamless, full finish. Ask us about installation services at Eclipz.

Question 13

What is your return policy?

Accepted Answer

All sales are final. If there is an issue with your order, text us and we will make it right.

Question 14

What if my order is incorrect?

Accepted Answer

Text us immediately. We stand behind every order and will resolve any issues promptly.

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